Vocabulary
8 key words for this lesson
CONTACT
A person you know, especially through work, who might help you.
It's always good to make new contacts at industry events.
COMPANY
A business that makes or sells things.
What company are you with?
JOB
The work a person does to earn money.
My job is to help new customers find the right plan.
TEAM
A group of people who work together.
I'm on the sales team at Brightline.
WORK
To do a job, usually to earn money.
I work for a software company called Brightline.
MEET
To see and talk with someone for the first time.
It's great to meet you — I've heard a lot about your agency.
INTRODUCE
To tell someone your name and a little about yourself when you meet.
Let me introduce myself — I'm Riley from the Brightline sales team.
COLLEAGUE
A person you work with.
I'd like you to meet my colleague, Carlos — he leads our team.
Phrases
6 phrases and their meanings
WHAT BRINGS YOU HERE TODAY
A natural way to start a conversation with someone new at an event.
So, what brings you here today?
I WORK FOR
Tell someone the name of the company you work for.
I work for a software company called Brightline.
I'D LOVE TO STAY IN TOUCH
Tell someone you'd like to keep talking with them after today.
It was great talking with you — I'd love to stay in touch.
WHAT DO YOU DO
A friendly way to ask about someone's job or company.
So, what do you do, Dana?
I'M ON THE SALES TEAM
Tell someone which team or department you're part of.
I'm on the sales team — I help new customers get started.
LET ME INTRODUCE YOU TO
Help two people meet each other by introducing them.
Let me introduce you to my colleague, Carlos — he leads our team.
Videos
Watch these terms used in context
Dialogue
Read the dialogue and hover the blue words for definitions
Riley
Dana
CarlosSo, what brings you here today?
I'm always looking to make new contacts in the industry — I run a small marketing agency.
That's great. I work for Brightline — what does your company focus on?
Mostly social media campaigns for small businesses. And what's your role at Brightline?
My job is to help new customers find the right plan. I'm on the sales team.
That's exactly the kind of thing we've been looking for.
Perfect timing, then. Let me introduce you to my colleague, Carlos — he leads our team and knows the software inside and out.
I'd love that.
Carlos, this is Dana — she runs a marketing agency and might be a great fit for Brightline.
It's great to meet you, Dana. I'd love to hear more about your team and what you're looking for.
Thanks — I'd love to stay in touch either way.
Of course — here's my card. Feel free to reach out anytime.
Exercises
Complete all three exercises to see your final score
Matching
Click a word, then click its correct definition.
Click a word on the left, then its definition on the right.
Words
Definitions
Fill in the Blank
Drag the correct words from the word bank to complete each sentence.
Sentence 1
It's always good to make new— — —at industry events.
Sentence 2
What— — —are you with?
Sentence 3
My— — —is to help new customers find the right plan.
Sentence 4
I'm on the sales— — —at Brightline.
Sentence 5
I— — —for a software company called Brightline.
Sentence 6
It's great to— — —you, Dana.
Sentence 7
Let me— — —you to my colleague, Carlos.
Sentence 8
I'd like you to meet my— — —, Carlos.
Tip: Think about the meaning of each word and what makes sense in the sentence.
Multiple Choice
Choose the best answer for each question about the dialogue.
1.What is the name of Riley's company?
2.What does Riley's company make?
3.What team is Riley on?
4.What does Dana do?
5.Who does Riley introduce Dana to?
6.Where does this conversation most likely take place?
7.What does Carlos want to do after meeting Dana?
8.How does Riley describe their job?
Group Activities
Role-play scenarios and discussion questions for group classes
🎯 Choose the Best Response
Work in groups. Read the customer's line, then discuss which response (A, B, or C) is best. Choose your answer together, then click to see if you were right — and why.
Customer says
“What do you do?”
Salesperson responds…
Customer says
“I don't think we've met before.”
Salesperson responds…
Customer says
“I'd love to know more, but I have to go — I'm late for a session.”
Salesperson responds…
Customer says
“Do you have someone who can explain the technical side?”
Salesperson responds…
🔗 Customer Profile Match
You are Riley. You meet these three contacts in different situations. As a group, decide which introduction style fits each situation best. Use phrases from this lesson to explain your choices. Click 'Check Matches' when you agree.
Plans / Options
Quick social intro
Keep it brief: your name, your company, and one sentence about what you do. Then ask a question to get them talking. Best when time is short and the mood is casual.
Product-led intro
Start with context: who you are at Brightline and how you help customers like them. Move quickly into how the product could be relevant. Best when the contact already knows why they're there.
Question-first intro
Introduce yourself briefly, then immediately ask an open question about their situation. Shows you are interested in them, not just talking about yourself. Best for cold or warm contacts who need to be engaged.
Customers — which plan fits each one?
At a networking event
You are standing near the coffee table at a business conference. Someone makes eye contact and smiles. You have about 30 seconds before the next session starts.
On a scheduled video call
A prospect booked a 30-minute intro call after downloading a Brightline guide. They know who you are and why you're talking. They came prepared.
Cold outreach follow-up
You sent a short LinkedIn message last week and the contact replied saying they're interested. They don't know much about Brightline yet. You're now calling them for the first time.
✏️ Finish the Salesperson's Line
The salesperson's line has been cut off. As a group, discuss how you would finish it. Try to use vocabulary from this lesson. There is no single correct answer — compare your ideas, then click to see one possible answer.
Customer
“What brings you to this event?”
Salesperson
“I'm here to meet new contacts and introduce …”
Customer
“How big is your team?”
Salesperson
“There are about 15 of us — I work on the sales team, but let me …”
Customer
“I'm not sure I'm the right person to talk to about this.”
Salesperson
“That's fine — could you tell me who on your team …”
Customer
“We already work with a company similar to yours.”
Salesperson
“That's great to hear — it's always good to …”