Vocabulary
8 key words for this lesson
STORAGE
Space where data or files are kept.
It comes with 50GB of cloud storage for your team's files.
ACCESS
The ability to use or see something.
The trial gives you full access to all features for 14 days.
SUPPORT
Help given to users when something goes wrong.
It comes with 24/7 support by email and live chat.
REPORT
A document or summary that shows data or results.
It lets you download a detailed report at the end of each month.
UPDATE
A new version of software that fixes problems or adds features.
It has automatic updates, so you never have to do it yourself.
DASHBOARD
A screen that shows the most important information in one place.
It has a dashboard where you can see everything your team is working on.
TRIAL
A free period where you can test a product before you buy it.
It comes with a free 14-day trial — no credit card needed.
LIMIT
The maximum amount allowed.
There is no limit on the number of projects you can create.
Phrases
6 phrases and their meanings
IT HAS
Use this to describe a feature that is part of a product.
It has a mobile app so your team can check in from anywhere.
IT COMES WITH
Tell a customer what is included when they buy a product.
It comes with 24/7 support and a free 14-day trial.
IT LETS YOU
Describe what the product allows a customer to do.
It lets you customize your dashboard and choose which reports to see.
YOU GET
Tell a customer what they will receive or have access to.
On the Growth Plan, you get full access to reporting and customer tracking.
THERE IS NO LIMIT ON
Tell a customer that something is unlimited.
There is no limit on the number of users you can add to your account.
IT INCLUDES
Describe what is part of the product or plan.
Every plan includes automatic updates and cloud storage.
Videos
Watch these terms used in context
Dialogue
Read the dialogue and hover the blue words for definitions
Riley
DanaLet me walk you through what Brightline includes, Dana. It has a real-time dashboard so you can see what your team is working on at any time.
That's exactly what we need. Does it come with storage for our files?
Yes — it comes with 50GB of cloud storage on the Growth Plan. There's no limit on the number of projects you can create.
Good to know. What about support? If something goes wrong, what do we get?
It comes with 24/7 email support and a live chat option. You also get access to our full knowledge base.
Is there a trial? I'd like to test it before we commit.
Of course — it comes with a free 14-day trial. No credit card needed.
And does it have automatic updates, or do we manage that ourselves?
It has automatic updates — you never have to think about it. And it lets you download a detailed report for your team every month.
Can we customize the dashboard?
Yes — it lets you choose which reports and information you want to see. Most customers say it's the feature they use the most.
That sounds perfect. I think this is the right fit for our team.
Exercises
Complete all three exercises to see your final score
Matching
Click a word, then click its correct definition.
Click a word on the left, then its definition on the right.
Words
Definitions
Fill in the Blank
Drag the correct words from the word bank to complete each sentence.
Sentence 1
It comes with 50GB of cloud— — —for your team's files.
Sentence 2
The trial gives you full— — —to all features for 14 days.
Sentence 3
It comes with 24/7 customer— — —by email and live chat.
Sentence 4
It lets you download a detailed— — —for your team every month.
Sentence 5
It has automatic— — —so you never have to do it yourself.
Sentence 6
It has a— — —where you can see everything your team is working on.
Sentence 7
It comes with a free 14-day— — —— no credit card needed.
Sentence 8
There is no— — —on the number of projects you can create.
Tip: Think about the meaning of each word and what makes sense in the sentence.
Multiple Choice
Choose the best answer for each question about the dialogue.
1.What does Riley use to describe what is included with the plan?
2.How much cloud storage does the Growth Plan include?
3.What kind of support does Brightline come with?
4.How long is the free trial?
5.What does Riley say about updates?
6.What does Riley say the dashboard lets Dana do?
7.What is the phrase Riley uses to describe a feature Dana can use?
8.What does Dana want to do before committing to the plan?
Group Activities
Role-play scenarios and discussion questions for group classes
🎯 Choose the Best Response
Work in groups. Read the customer's line, then discuss which response (A, B, or C) is best. Choose your answer together, then click to see if you were right — and why.
Customer says
“What does the plan actually include?”
Salesperson responds…
Customer says
“Does it have a mobile app?”
Salesperson responds…
Customer says
“Is there a free trial?”
Salesperson responds…
Customer says
“I'm worried we'll run out of storage space.”
Salesperson responds…
🔗 Customer Profile Match
Read the three customer profiles. As a group, match each customer to the plan that best fits their needs. Try to use phrases like 'It comes with…' and 'It has…' to explain your choices. Click 'Check Matches' to see if you were right.
Plans / Options
Starter Plan — $49/month
Basic project tracking and invoicing. Up to 5 users. Best for small teams or freelancers who need a simple, low-cost tool.
Growth Plan — $149/month
Deal tracking, customer management, and reporting. Up to 25 users. Best for growing teams that need to manage relationships and track results.
Enterprise Plan — Custom pricing
Unlimited users, custom integrations, dedicated account manager. Best for large companies that need a fully tailored solution.
Customers — which plan fits each one?
Felix
Felix manages a 4-person design studio. He needs basic project tracking and a place to store shared files. He has a tight budget and does not need advanced features or a lot of support.
Mia
Mia is a sales manager at a growing 22-person company. She needs deal tracking, monthly reports for her team, and reliable customer support. She wants access for the whole team.
Alex
Alex is the CTO at a 300-person logistics company. He needs a solution with custom integrations, unlimited storage, and a dedicated account manager. Budget is flexible.
✏️ Finish the Salesperson's Line
The salesperson's line has been cut off. As a group, discuss how you would finish it. Try to use 'It has…', 'It comes with…', or 'It lets you…'. There is no single correct answer — compare your ideas, then click to see one possible answer.
Customer
“Can you tell me what's included in the plan?”
Salesperson
“Of course — it comes with …”
Customer
“Is there a limit on how many projects we can track?”
Salesperson
“On the Growth Plan, there is no limit on …”
Customer
“We need to check things from our phones when we're not at our desks.”
Salesperson
“That's not a problem — it has …”
Customer
“Does it come with any training for our team?”
Salesperson
“Yes — it comes with …”